Contact Centre and Secure Payment Solutions

If you need ways to improve user experience, increase efficiency and payment security, and reduce operational costs in your contact centre; then you're in the right place.

We'll give you the reassurance and robust technology you need to collect customers' card data securely. Our PCI DSS level One status means our clients trust us to process over $1 billion in card payments annually.

For over 20 years, Eckoh has also helped organisations like yours meet their customer engagement goals through our innovative self-service and voice channel technologies. These not only improve user experience, but will increase your contact centre efficiency and reduce operational costs. Our complementary support, integration and transition expertise will enables an uninterrupted service to CRM systems, telephony and other important back-end technologies.

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PCI DSS Compliant Payments Through Your Contact Centre?

Remove your contact centre out of scope for PCI DSS compliance, protect customer data and tackle payment fraud risk head on.

Secure Payments

Efficient, Cost Reducing Customer Self-Service?

Improve customer satisfaction and reduce your operational costs by allowing your customers to control of their journey through phone , web, and mobile automation.

Self-Service

5+ years as a PCI DSS Service Provider

We're proud to be one of the few companies that has been an accredited PCI DSS Level One Service Provider since 2009.

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20+ years serving the contact centre industry

We provide essential services to help contact centres like yours become more efficient and cost effective.

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70+ blue-chip companies use Eckoh tech in their contact centres

Choosing our cross-sector services for our secure payments or multi-channel technology.

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100% implementation success rate.

This has helped us achieve our impressive 99.8% client retention rate.

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See what our customers say...

 

Customer Stories

News

Thames Water Selects Eckoh to Secure Phone Payments

Eckoh has been awarded a contract to provide a range of hosted secure payment services to Thames Water.

Posted Tuesday, 3 May 2016

Blog

Latest Data Breach: Why do companies still risk storing customer data?

With yet another high profile data breach hitting the headlines this week, it emphasises the absolute necessity for organisations to protect customer data.

compliance, data storage, PCI DSS, All

Posted Thursday, 29 Oct 2015 by Nicky Hjerpe

Blog

Should we use pause and resume call recording to meet PCI compliance?

  Are you seeking solutions to mitigate possible fraud, more specifically in your contact centres? If you process card payments on behalf of customers, you may have heard of the quick-fix pause and resume technology.

Posted May 4th by Eckoh