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Contact Centre and Secure Payment Solutions

If you need ways to improve user experience, increase efficiency and payment security, and reduce operational costs in your contact centre; then you're in the right place.

We'll give you the reassurance and robust technology you need to collect customers' card data securely. Our PCI DSS level One status means our clients trust us to process over $1 billion in card payments annually.

For over 20 years, Eckoh has also helped organisations like yours meet their customer engagement goals through our innovative self-service and voice channel technologies. These not only improve user experience, but will increase your contact centre efficiency and reduce operational costs. Our complementary support, integration and transition expertise enables an uninterrupted service to CRM systems, telephony and other important back-end technologies.

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PCI DSS Compliant Payments Through Your Contact Centre?

Remove your contact centre out of scope for PCI DSS compliance, protect customer data and tackle payment fraud risk head on.

Secure Payments

Efficient, Cost Reducing Customer Self-Service?

Improve customer satisfaction and reduce your operational costs by allowing your customers to control of their journey through phone, web, and mobile automation.

Self-Service

5+ years as a PCI DSS Service Provider

We're proud to be one of the few companies that has been an accredited PCI DSS Level One Service Provider since 2009.

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20+ years serving the contact centre industry

We provide essential services to help contact centres like yours become more efficient and cost effective.

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70+ blue-chip companies use Eckoh tech in their contact centres

Choosing our cross-sector services for our secure payments or multi-channel technology.

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100% implementation success rate.

This has helped us achieve our impressive 99.8% client retention rate.

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See what our customers say...

 

Customer Stories

News

New Customer Engagement Services with Acquisition of Klick2Contact

Eckoh is delighted to announce the acquisition of Klick2Contact EU Ltd (“K2C”), which specialises in live web help and Omni-channel customer engagement services.

Posted Wednesday, 20 Jul 2016

Blog

Latest Data Breach: Why do companies still risk storing customer data?

With yet another high profile data breach hitting the headlines this week, it emphasises the absolute necessity for organisations to protect customer data.

compliance, data storage, PCI DSS, All

Posted Thursday, 29 Oct 2015 by Nicky Hjerpe

Blog

The reality gap: Five dangerous misconceptions when sharing personal data

  Consumers in the UK have little understanding of the complexities surrounding the security of their personal data. They often fall prey to a host of myths that could put them at risk, and expose their valuable personal data to hackers a…

Posted July 18th by Eckoh